Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Service Information: Details about requested services, property information
• Identity Information: Government-issued ID details (for background verification services)
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Emails, calls, and messages exchanged with us

Automatically Collected Information

• Website Usage: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, screen resolution
• Cookies and Tracking: Preferences, session data, analytics information

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide security services, facility management, and related services
• Communication: To respond to inquiries, provide updates, and send service-related notifications
• Business Operations: To manage accounts, process payments, and maintain records
• Background Verification: To conduct employee screening and verification services
• Compliance: To comply with legal obligations and regulatory requirements
• Improvement: To enhance our services and website functionality
• Marketing: To send promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in providing our services
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of SRM Group or others
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission and storage are encrypted using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates to our systems
• Employee Training: Staff training on data protection and privacy practices
• Secure Infrastructure: Protected servers and secure data centers

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Limit how we use your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for marketing communications

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of information and applicable legal requirements.

8. International Data Transfers

If we transfer your personal information outside India, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.